Office Policy During COVID-19


Dear Patients & Prospective Patients,

We are still operating under normal business hours during this time and are continuing to see new patients and existing patients. While our treatment has remained the same, our sanitation efforts have been enhanced and new screening protocols have been put in place for new and existing patients.

Although chiropractic care is not going to cure anyone of a COVID infection, it is still an essential health care service and we believe that utilization of our services should remain. Our rationale for this decision is as follows:

Reason 1: Reduce Strain on the Medical Community:

  • During this time, people are still going to have spine issues. That is a fact. It may not be the priority at the moment, but if someone is suffering, even at home, they are going to need help. If there are no chiropractors during this time, these patients are going to go to their primary care doctors, to the walk-in clinics, and potentially even to the Emergency Department. Not only does this potentially increase their chances of being exposed to patients with COVID infections, but it also places an additional burden on the already strained medical institutions. As a chiropractor, I cannot, nor do I have any desire, to treat a patient who is suffering from a viral infection. I can however treat spine pain patients, and I intend to do so for as long as I can.

Reason 2: Reduce Reliance on Pain Medication:

  • To repeat my first point, people are still going to have spine issues. To limit the strain on medical facilities, most of these patients will potentially be turned away from clinics, or pushed towards a telemedicine option. I don’t doubt the efficacy of telemedicine for a number of conditions; however, for spine pain, I believe that it is going to increase the usage of potentially dangerous pain medications, both opiate and otherwise. Without a conservative option like chiropractic or physical therapy to turn to, patients will be increasing their medication usage like never before because it’s all they have. I also wouldn’t be surprised to see reductions in the strictness and standards regarding opiate prescriptions due to the ‘emergency nature’ of the current climate. Those of you who know me know that opiates have taken the life of my friend and as a chiropractor it’s my duty to provide an alternative to patients for as long as I possibly can.

Reason 3: Keep Our Patients As Healthy As Possible.

  • Who’s feeling more stressed lately? If you’re a human being living on planet earth, chances are that your stress levels have increased recently. Maybe all of your children are at home and you’re now responsible for teaching them. Maybe your job has laid you off and you don’t know where your next paycheck is coming from. Or maybe your job has you working overtime in the grocery store to help deal with increased demand. Whatever the case, that stress is going to take a toll on your body, your spine, and then your immune system. Chiropractic isn’t going to cure a COVID infection, but it will help your body stay stronger, healthier, and functioning better. The healthier you are the better your chances of staying safe, and keeping those around you safe.

So if you are an existing patient or a new patient, please know that we will continue to serve you for as long as we are able. That may change as this situation progresses, but as long as we can help, we will help.

However, we do ask that if you are experiencing any symptoms like cough, fever, and/or shortness of breath, or if you have come into contact with anyone experiencing those types of symptoms over the last 14 days that you check in with your primary care doctor before coming in for treatment.
We look forward to seeing you, and to continuing to serve our community.

Dr. Travis McKay

Advanced Back & Neck Pain Center
54 Omega Drive, Suite F
Newark, DE 19713
Phone: 302-321-6001
Fax: 302-368-1695
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